Change of Heart policy - Bookings can be cancelled within 7 days of a purchase, with a full refund, provided that the booking date is 30 days prior to the arrival date. For cancellations after 7 days of a purchase, the hotel’s cancellation policy and penalty applies.
1 change in dates is permissible at no additional charges, provided that the change is made at least 30 days prior to the original arrival date and provided that the hotel has availability on the newly requested dates. The final decision regarding date changes is at the sole discretion of the Hotel and the Hotel reserves the right to decline a change in dates, should availability not exist on newly requested dates.
Full Refund Guarantee: If you make a booking within 14 days from the purchase date, and are unable to get your choice of dates within the stipulated validity period, you will get a full refund. This refund will be subject to proof of attempting to book, which must be provided to our customer support/Travel Concierge via e-mail in no more than 2 days after the 14-day validity period.